If you make the repair your buyer is requesting, it could lead to problems.
-The buyer could turn around and say "the repair you did was not good enough" or "the company you used to make the repair was terrible".
-Let's avoid all that.
-Instead of repairing the item they want, give them a credit.
-The credit can be in the form of crediting them money towards their closing costs or it can go towards lowering the purchase price of the home.
-What's nice is that instead of you making the repair and paying the full cost, you can now take the estimated repair cost and offer them a credit for 25% of what they want.
-For example, let's say they want a new AC system put in. The estimate came in at $10,000. Offer them a $2,500 credit instead of putting in the new AC system. They will probably counter at $7,500. Then you give them a best and final counter at $5,000.
-See what we did there?-Instead of you paying $10k and actually putting in the new AC system, you ended up only paying half.-Of course, you could refuse to give any credit at all. However, the buyer could walk away at that point. That decision would be up to you.